Privacy Policy

What Royal Acres Services collects when you get a quote, book work, use our app or agree to text messages, what we do with it, who helps us run the business, and how to reach us about it.

Updated September 29, 2026

On this page

What we collect
How we use it
Who we share it with
Text messages
How long we keep it
Keeping it safe
Your choices
Children
Changes to this policy
Contact us

This policy covers the website at royalacresservices.com, the Royal Acres app, and the text messages, emails and calls we exchange with our customers. "We", "us" and "our" mean Royal Acres Services LLC, a lawn care, landscaping and holiday-lighting company at 1701 Royal Acres Court, Terre Haute, Indiana 47803. You can reach us at (812) 220-2000 or office@royalacresservices.com.

What we collect

What you give us. Your name, mobile number, email address and the address of the property you want work done at, when you ask for a quote, book work, apply for a job, sign in, or call or text us. What you tell us about the job, your property, gate codes and pets. Your answers to whether we may text you, with the date, the words you agreed to, and the internet address and browser you agreed from.

What we learn doing the work. The visits we make and when, photographs our crews take of the work at your property, records of any fertilizer or pesticide applied there (Indiana law requires us to keep these), invoices, and payments.

What we look up. Your property's public county records and public aerial imagery, which we use to measure the lawn and work out a price.

When you write to us from the website. The contact form keeps your name, the email address or phone number you give, your message and the page you sent it from, and sends them to our inbox so we can answer you. It records nothing else about you, and nothing from it is ever used to text you.

When you price an address on our website. We keep the address you priced, the services you chose, the price we showed you, when you looked, and how you found our website, even if you never fill in the form. That is how we have the same price in front of us when you call, and we may stop by or leave a note at that address to introduce ourselves. If you would rather we did not, tell us and we will set it aside.

Payments. Card and bank details are entered straight into our payment processor's secure form and stay with the processor. We see the card brand, the last four digits and the expiry date, never the full number.

On the website. A small number of first-party cookies: two that keep you signed in to your account, and one that remembers how you first found us (the page you arrived on, the website that sent you, and the identifier of an advertisement if you clicked one) for up to two years, so we know which of our advertising works. If you arrived with a referral code, your browser keeps it for 60 days so it reaches the quote form. We do not use third-party analytics or advertising trackers on the website.

In the app. Your sign-in, the device's notification token so we can send you notifications, and whether notifications are turned on. The crew version of the app records a crew member's location when they mark their arrival at a property, and the place and time each work photograph was taken.

How we use it

To give you a price, schedule and do the work, remind you about visits, tell you when weather moves them, send estimates, invoices and receipts, take payment, answer your questions, keep the records the law requires, keep our accounts, and improve how we price and schedule. If you have agreed to marketing messages, to tell you about seasonal services and offers and to ask you to review our work.

We do not sell your personal information, and we do not share it with anybody for their own marketing. We share only what is needed with the service providers that help us run the business, each of which may use it only to provide its service to us:

our payment processor, to take card and bank payments
our text-message and email providers, to send and receive our messages
our hosting provider, which runs our systems and stores photographs
our accounting software, for our bookkeeping and payroll
our app-notification provider, to deliver notifications to your phone

If you clicked one of our advertisements, we may tell the advertising platform that showed it that the click led to a booking, using the advertisement's click identifier and the value of the job. We never give an advertising platform your mobile number or your text-message consent.

We also disclose information when the law requires it — for example, pesticide application records to the Office of Indiana State Chemist — or to protect our rights and safety and those of our customers and crews.

Text messages

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

We text you only if you have agreed to it — on the website, in our app, by telling us on the phone or in person, or, if you were already our customer, by giving us your mobile number for your service — and marketing texts only if you have separately agreed to those. Message frequency varies. Message and data rates may apply.

To stop texts, reply STOP to any message from us. After one message confirming it, you will receive no more texts from us. You can also tell us on the phone or turn texts off in the app.
For help, reply HELP to any message from us, call (812) 220-2000, or email office@royalacresservices.com.
To start again, reply START.

The full terms of our text messages are in the Text messages section of our Terms and Conditions.

How long we keep it

Photographs of work are kept for about eighteen months, which covers a season and the spring after it, when questions about last year's work get asked. An address priced on our website is kept for a year after it was last priced, unless you then asked us for a quote or became a customer. Pesticide and fertilizer application records, invoices and payments are kept for as long as Indiana and federal law require. Everything else is kept while you are a customer and for as long afterwards as we need it for our records, then deleted.

Keeping it safe

Our systems are reached only over encrypted connections, access is limited to the people who need it, and office accounts are protected with a second sign-in step. Payment details stay with our payment processor.

Your choices

You can ask to see, correct or delete the information we hold about you by calling (812) 220-2000 or emailing office@royalacresservices.com. We will not delete records the law requires us to keep. You can stop texts at any time by replying STOP, ask us to stop sending you emails by calling or emailing us, and turn off app notifications in your phone's settings.